FAQ - Frequently Asked Questions
Signing Up
How Do I Get DigitalPath Service?
You can call 800-676-7284 Ext. 1 to speak to a sales representative, or fill out this form, to have one of our sales representatives contact you. If your address is in a serviceable area, then our representatives will work with you to schedule an appointment for one of our trained technicians to install an antenna on your building and run a cable to your computer area.
What is DigitalPath’s money-back guarantee?
Trying DigitalPath is risk free! If you do not love our service, you can call to cancel service any time within the first 30-days of service and receive a full refund.
Do I have to be present for my install?
While you do not have to be present for your install, an authorized person over 18 must be. Our scheduling department will work with you to find a time and day that works best with your schedule. If you are authorizing another person to be present for your install, please note that the first month’s bill and installation fee are due at the time of install. Payments can be made in cash, check or by adding a debit/credit card.
What equipment do I need for my installation?
To prepare for your installation appointment, you need to provide your own WiFi router with a gigabit WAN port. DigitalPath does not provide WiFi routers.
Billing
How do I pay my DigitalPath bill?
Payments can be made via credit/debit cards or e-checks using our Customer Portal, or by calling our billing department at 800-676-7284 Ext. 3. You can add a debit/credit card or bank account for automatic payment, although that is not required. Payments made via cash, check, or money order can be mailed or dropped off at our main office:
1065 Marauder St
Chico, CA 95973
Unfortunately, we do not accept PayPal or Apple Pay at this time.
How often is my account charged?
You will not be charged for services until after your install is successful. Your account will then be billed every month on the date your installation. If you were installed on May 15th, your next service cycle would begin on June 15th. Your invoice will be mailed or emailed to you (whichever choice you opted for at the time of your sign up) at least ten (10) days before your due date. Customers who opt for automatic payment will have their card charged four (4) days before their billing date.
I received an email warning for a past due bill, will I be fined or have my service shut off?
We understand that life happens and sometimes bills are missed or overlooked. To make billing easy for our customers, we send an invoice each month that will reference your upcoming due date as well as the service cycle dates. If payment is not made by the due date, we will send additional warnings that your account is past due. Receiving a past due notice does not necessarily mean that your account will become suspended. We allow up to 15 days past the due date to make a payment before their account becomes suspended for non-payment. If an account does become suspended for non-payment, a $5 late fee may be applied to your bill.
General Questions
What are the system requirements for DigitalPath?
System Requirements:
• All Windows platforms from 98 SE and above
• Macintosh OSX 10.1 and higher
It is possible to connect other operating systems and game consoles to a DigitalPath connection; however, DigitalPath does not provide support for these operating systems.
Is DigitalPath service a secure connection to the Internet?
Yes. DigitalPath uses 3DES 168-bit encryption software for security.
Tech Support
When is tech support available to me?
Tech support is available seven days a week for your convenience. You can reach our tech support team by calling 800-676-7284 Ext. 4 between the hours of 7am to 6pm Monday-Friday or 8am-5pm on weekends and holidays. If you are experiencing problems outside of our operation hours, please fill out our Contact Form. You will be contacted as soon as a tech support staff is available
