Transparency Disclosure Policy
1.0 Network Management Practices
Blocking
DigitalPath does not block lawful traffic.
Throttling
DigitalPath does not throttle traffic. Individual subscriber plans may have speed limitations once data allotments are reached.
Customers on certain plans may experience data throttling after reaching their monthly data allotment. Data throttling may be full time or only during specific time periods for the remainder of their monthly billing cycle depending on a customer’s plan. Residential non “pro” plans are throttled full time for the remainder of the monthly billing cycle. Residential and Business “Pro” plans are only throttled during peak hours of 7:30PM to 11:30PM for the remainder of the monthly billing cycle. Business Premium plans are dedicated bandwidth and not throttled. Some old residential legacy plans are not throttled.
Affiliated prioritization
DigitalPath does not prioritize traffic for the benefit of affiliates.
Paid prioritization
Some subscriber plans offer the benefit of being prioritized over other subscriber plans.
Congestion Management
Our congestion management practice is to build capacity into each network segment capable of handling peak customer traffic, react to congestion as it arises by proactively and reactively implementing repairs and upgrades on our network.
All traffic, with the exception of VoIP traffic, is affected equally, based on the subscriber plan prioritization.
The purpose of this practice is to not unfairly impact specific subscribers or specific traffic, resulting in the best possible user experience during congestion events.
Criteria used in determining congestion include latency, packet loss and review of traffic and link capacity.
Congestion events vary and can occur daily, weekly or monthly.
Subscribers that exceed the usage limits in their plan may experience a reduction in speed.
DigitalPath implements Radio Resource Management software and proprietary network monitoring systems as part of the management practices for managing network capacity and managing congestion.
Application-Specific Behavior
Traffic that has been identified as related to a DDOS (Denial of Service Attacks) or other types of attacks or traffic identified to contain viruses/malware is automatically or manually blocked. No other traffic is intentionally blocked with the exception of known windows ports which can be remotely compromised.
Device Attachment Rules
802.11 devices can connect wirelessly to certain network components, other devices can be connected through an Ethernet cable. All connections require authentication through an active subscriber account. DigitalPath reserves the right at its discretion to block specific devices which might be believed to be compromised from a virus or worm, malware or other issue which could generate problems for other subscribers and the overall health of the DigitalPath Network.
Security
A basic firewall is installed on every end-user customer premise equipment. VLAN’s and network segmenting provide additional security.
2.0 Performance characteristics
Service Description
The last mile technology involved is 3rd party and DigitalPath proprietary 802.11a,b,n,ac wireless devices. Generation 6 and 7 equipment is capable of providing services for real-time applications. In most cases, actual and expected speeds are consistent with the service plan purchased. Latency varies between 7ms and 100ms based on location.
Customers may see subscribed speeds all the time or occasional reduced speeds based on a variety of factors such as network usage, data allowances, and environmental impacts. Signal issues or other factors beyond DigitalPath’s direct control may cause sustained reduced speed in certain situations.
Impact of non-broadband internet access service data services
DigitalPath only provides Broadband and VoIP services at this time. VoIP services have little to no impact on overall broadband network capacity and performance.
3.0 Commercial terms
Price
Monthly Service Prices: See DigitalPath website residential and business tabs for plan pricing. Existing customers can refer to their monthly bill or log into the customer portal.
Usage Based Fees: DigitalPath does not charge usage-based fees beyond what is charged on a monthly basis for the subscribed service(s).
Early Termination Fees: DigitalPath does charge early termination fees. Residential and business pro customers have a $250 early termination fee if service is canceled prior to the end of the agreement term. Business Premium customers have an early termination fee that equates to the remainder of the contract term for all services contracted.
Privacy policies
Currently network management practices only monitor the speed, latency and quality of a subscriber’s connection from the “Gateway” to the subscriber’s antenna. Inspection of network traffic or customer traffic would only be gathered to debug, troubleshoot or understand a specific customer or network problem. DigitalPath does not routinely inspect customer network traffic.
Redress options
Contact DigitalPath at 800-676-7284 and select the department pertaining to the concern. If the representative was unable to resolve the issue, ask to speak to a DigitalPath manager. If a customer feels that the complaint still has not been properly addressed, the subscriber may choose to contact a 3rd party mediator such as the Better Business Bureau (BBB). The BBB will then work with both DigitalPath and the consumer to come to an amicable resolution.
